Pick-up PDF Print E-mail

When you know you’ll need a ride, [c]ontact the RBT dispatchers.
It’s possible to arrange same-day service. It’s best to call a day or more ahead.

You tell the dispatcher where to pick you up, and where you need to go. You can schedule more than one pick-up with one call.

Our courteous dispatcher will match you with the service that best meets your needs – and give you the information you want.

If you don’t know when you’ll need your return ride – for example, after a doctor’s appointment – don’t worry. Tell the dispatcher. And you can call for a ride whenever the appointment ends.

You may also leave a message for dispatch anytime after business hours or weekends. We will get back to you as soon as we can the next business day.
Girl being assisted as she boards the bus
When it’s time for your pick-up: 

  • Be ready to go about 20 minutes before the scheduled time.
  • Have the exact fare ready to pay
  • Your driver can help you with up to 2 carry-on packages.
  • Please don't ask your driver to make unscheduled stops. It's important drivers stay on schedule.

If you must cancel a trip: Call the dispatcher at least 1 hour before your scheduled pick-up. More advanced notice is appreciated.

Excessive late cancellations or no shows may result in suspension of services.

Please note: River Bend Transit reserves the right to refuse service to anyone who engages in disruptive conduct or causes a safety concern for other passengers, the driver or the vehicle.

Paige T. (Rock Island)
“River Bend picks me up in downtown Rock Island every morning and takes me to St. Ambrose University. They pick me up each afternoon, bring me back and I catch the bus home. If my schedule changes, they’re very accommodating to fit me in.”

 

New Services Brochure

File Icon Services Brochure.pdf
The RBT brochure is available in braille




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APAC FAQ

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